Help center
Customer Care
Frequently asked questions
How long does it take to ship the order?
We ship orders the same day if the purchase is completed on a business day.
If the order is placed on Saturday, it will be shipped on Monday, as USPS does not operate on Sunday.
Delivery times depend on USPS, and you will be able to track your package using the tracking number provided.
Is this item in stock?
Yes, if you can see the item on the website, it is available.
If a size is not available, it will be automatically hidden.
How do I choose the right size?
We list the exact size from the label and provide additional measurements when needed.If you're unsure, feel free to contact us — we’ll be happy to help you choose the right fit.
What does “Pre-owned” and “Damage” mean?
Pre-owned means the item is in excellent used condition.Damage means the item is new or nearly new but has a small defect, which is always shown in the photos.
Can I return an item?
Yes, returns are accepted within 30 days if the item hasn’t been worn and is in its original condition.
Do you offer a discount on the first order?
Yes, you can receive a discount by clicking the “Get Discount” button and entering your email.We’ll send you a personal promo code.
Are your items authentic?
Yes, all items are authentic and purchased from official US retailers.
Are the product photos real?
Yes, all photos are real and taken by us to show the actual condition of each item.
What material is the item made of?
The material is listed in the product description.If needed, we can provide additional details upon request.
Why is the price lower than in stores?
We work directly with US retailers and offer discounts on both new and pre-owned items.
Is this item new or used?
The condition is clearly listed in the product description as: New, Pre-owned, or Damage.
Are other sizes or colors available?
All available options are shown on the product page.
Can I see additional photos?
Yes, we can provide extra photos upon request.
How much does shipping cost?
Shipping costs are calculated automatically at checkout based on your location.
How long does delivery take?
Delivery usually takes 2–5 business days depending on your location.
How can I get a discount on my first order?
Click the “Get Discount” button and enter your email — we’ll send you a promo code.
Where do I enter the promo code?
You can enter the promo code at checkout.
Why is my promo code not working?
Please check the expiration date of your promo code.
Can I change the shipping address after placing an order?
Yes, if the order hasn’t been shipped yet.Please contact us as soon as possible.
Do shoes run small or large?
We usually mention sizing details in the product description.If needed, we can also advise you on a specific model.